Automotive
Capture more sales and service appointments with rapid lead response, routing, and persistent follow-up.
The outcome
Book more test drives and service appointments by responding instantly, routing correctly, and following up until the customer commits.
Run Wild helps automotive teams:
- respond to internet leads in seconds
- route to the right department (sales vs service)
- book appointments automatically
- prevent leads from disappearing after the first touch
The problem (why automotive leads go dark)
Automotive lead conversion breaks when:
- First response is slow: shoppers contact multiple dealerships quickly.
- Calls get missed: high-intent callers bounce immediately.
- Wrong routing: sales leads go to service (or vice versa), creating friction.
- Follow-up is inconsistent: “just checking in” doesn’t happen reliably.
- CRM admin steals time: activity logging and stage updates lag behind reality.
How Run Wild works for Automotive
From inquiry → routed correctly → booked visit.
- Respond instantly across SMS/email and handle inbound calls
- Detect intent (sales vs service vs parts)
- Qualify quickly (vehicle of interest, timeframe, service need)
- Route to the right person (BDC, salesperson, service advisor)
- Book appointments and send confirmations/reminders
- Run persistent follow-up until they book, buy, or disqualify
What you can automate (and what stays human)
Automate
- instant first response to internet leads
- missed-call text-back
- intent detection (sales/service)
- scheduling and reminders
- re-engagement follow-up sequences
- pipeline and activity logging
Keep human
- trade-in and financing conversations
- negotiation and closing
- complex service diagnosis
- relationship building on-site
Top use cases in Automotive
1) “Is it available?” → booked test drive
Trigger: internet lead asks about availability
Run Wild does: instant reply → confirms vehicle + timing → offers test drive times → books
Result: more showroom visits, less lead decay
2) Service inquiry → booked service slot
Trigger: customer requests service appointment
Run Wild does: captures vehicle + issue + preferred times → books → sends reminders
Result: more service appointments, fewer no-shows
3) Missed call recovery
Trigger: inbound call isn’t answered
Run Wild does: immediate text + scheduling options → routes to right department
Result: fewer lost high-intent opportunities
The metrics that matter
- time-to-first-response by source
- internet lead → appointment rate
- service booking rate
- show rate / no-show rate
- follow-up completion rate
- missed-call recovery rate
Powered by Run Wild
- Speed-to-Lead Automation
- After-Hours Lead Coverage
- Lead Qualification & Routing
- Automated Follow-Up
- Reduce No-Shows
Core product:
- Intelligent Messaging (SMS + Email)
- AI Lead Triage (Qualify + Route)
- Appointment Scheduling
- Magic Inbox (Shared Inbox)
- Pipeline Automation
- Analytics & Insights
Implementation (what to expect)
- Define sales vs service routing rules and business hours
- Connect calendars for BDC/sales/service
- Configure lead source intake and missed-call recovery
- Start with one motion (internet sales or service) and expand