Docs
Reduce No-Shows
Reduce No-Shows
Confirm appointments, send reminders, and handle reschedules automatically to keep your calendar full.
Who this is for
- Any appointment-based business experiencing missed meetings
- Teams booking via phone/text where details get lost
- Businesses with expensive capacity (service crews, clinicians, advisors, sales reps)
The problem
No-shows are rarely “random.” They happen because:
- the appointment wasn’t confirmed clearly
- reminders weren’t sent (or were sent too late)
- rescheduling was inconvenient
- the lead wasn’t properly qualified or committed
The outcome
Reduce No-Shows helps you:
- increase show rate
- keep calendars full and predictable
- protect rep/service capacity
- improve customer experience (easy confirmations and reschedules)
How Run Wild delivers it
- Confirm the appointment immediately after booking (time, place, expectations)
- Send reminders via SMS/email at the right cadence
- Make rescheduling easy inside the conversation
- Update the pipeline automatically (booked → confirmed → completed / no-show)
- Re-engage no-shows with a fast reschedule flow (optional)
What’s automated vs what stays human
Automated
- confirmations and reminder sequences
- reschedule/cancel handling
- collecting required details before the meeting (optional)
- pipeline updates and logging
Human-owned
- exceptions and VIP handling
- complex conflicts
- final “salvage” calls for high-value no-shows (optional)
Common scenarios (plays)
Play 1: Lead booked but hasn’t confirmed
Trigger: meeting booked, no confirmation signal
Run Wild action: send confirmation prompt + “reply YES to confirm” flow
Result: fewer ambiguous bookings and better commitment
Play 2: Same-day schedule conflict
Trigger: lead replies “can’t make it”
Run Wild action: offer new times immediately → rebook → send updated confirmation
Result: salvage meetings that would otherwise be lost
Play 3: No-show happens
Trigger: meeting missed
Run Wild action: friendly follow-up + reschedule options + update stage
Result: recover opportunities without manual chasing
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Implementation notes
- Choose a reminder cadence that matches your sales cycle (e.g., 24h + 2h + 15m).
- Best practice: include “what to expect” in confirmations to reduce anxiety and flakiness.