Intelligent Messaging (SMS + Email)
Send instant, personalized texts and emails that engage new leads, answer questions, and move them to a booked meeting automatically.
Reply in seconds. Qualify in minutes. Book meetings automatically.
Run Wild's Intelligent Messaging uses AI to respond to new leads via text and email, handle common questions, confirm fit, and schedule a meeting--without your team living in the CRM.
Why it matters
Leads go cold fast. The teams that win:
- respond immediately (especially after hours)
- follow up consistently across channels
- keep conversations moving toward a clear next step (a booked meeting)
Intelligent Messaging is built to do exactly that--at scale.
What it does
1) Instant speed-to-lead (SMS + email)
The moment a lead comes in, Run Wild sends a relevant first response automatically--so you never lose the "first vendor wins" moment.
Examples
- "Thanks for reaching out--what's the best time for a quick call?"
- "A few quick questions so I can get you scheduled..."
2) Personalized, context-aware outreach
Messages aren't generic blasts. Run Wild can tailor replies using the context you already have:
- lead source (Instagram, Google Ads, website form, referral)
- intent (pricing request, demo request, "are you available?")
- location / service area / timezone
- pipeline stage and previous conversation history
3) AI qualification (without friction)
Ask the right questions automatically to confirm fit before booking time on your calendar.
Qualification can include
- basic requirements (budget range, timeline, location)
- service/product match (what they need)
- urgency ("how soon are you trying to start?")
- decision process ("who else is involved?")
Outcome: unqualified leads get handled politely; qualified leads get pushed to scheduling.
4) Answer questions and overcome objections
Run Wild can handle common inbound questions in the conversation flow, like:
- pricing ranges / starting costs (if you allow it)
- what's included
- timeline and availability
- next steps
- how your process works
When something is sensitive or high-stakes, it can hand off to a human (see below).
5) Automatic meeting booking (the conversion event)
Once qualified, Run Wild moves the lead to a booked meeting by:
- offering times
- confirming time zone
- collecting missing details
- sending confirmations and reminders
Result: fewer back-and-forth messages, more booked calls.
6) Follow-up sequences that don't feel like spam
Most revenue is in follow-up. Intelligent Messaging can:
- re-engage unresponsive leads
- nudge "opened but didn't book" leads
- revive stale opportunities in later stages
You control:
- timing (minutes/hours/days)
- channel (text vs email)
- tone and escalation rules
How it works (high-level flow)
- Lead captured (form, chat, inbound call, import, integration)
- Run Wild responds instantly (SMS + email rules)
- AI qualifies (short, natural questions)
- AI schedules (calendar + routing rules)
- Updates pipeline + logs activity automatically
- Notifies your team when human attention is needed
Key capabilities (scan-friendly)
- Two-channel messaging: SMS + email in one workflow
- Message personalization: dynamic fields, context, and stage-aware logic
- Qualification playbooks: define the questions that matter to your business
- Smart routing: route replies to the right rep/team when needed
- Auto logging: transcripts and touchpoints recorded automatically
- Follow-up automation: persistent sequences with stop conditions
- Human handoff: seamlessly escalate to a rep without losing context
Controls & safety (so it stays on-brand)
Brand voice + approvals
- set tone (friendly, direct, formal)
- define approved phrasing for sensitive topics
- require approval for specific message types (optional)
Guardrails
- never invent policies you don't support
- route edge cases to a human
- stop sequences when a lead responds or books
Use cases
Use case 1: New inbound lead from ads
Goal: respond instantly, qualify, and book.
Typical flow: "Thanks for reaching out" -> 2-4 qualifying questions -> offer times -> confirm booking.
Use case 2: "How much does it cost?"
Goal: provide a helpful answer without derailing the meeting.
Typical flow: give a range or starting price -> ask a clarifying question -> schedule.
Use case 3: No response after initial contact
Goal: persistent follow-up without annoying the lead.
Typical flow: short SMS nudge -> value-based email -> final check-in -> mark status.
Use case 4: After-hours coverage
Goal: capture demand 24/7.
Typical flow: immediate reply + next-day scheduling options + morning reminder.
What you get (measurable outcomes)
Teams typically use Intelligent Messaging to drive:
- faster time-to-first-response
- more leads qualified
- more meetings booked
- fewer forgotten leads
- higher follow-up completion rates
(If you have benchmarks, place a small stat block here.)
FAQs
Does it replace my sales team?
No--Intelligent Messaging handles the repetitive front half (responding, qualifying, scheduling), and escalates to humans when needed.
Can I customize the questions and scripts?
Yes. You define qualification criteria, tone, required fields, and what happens at each stage.
What if a lead asks something unusual?
Run Wild can route the conversation to your team with full context and suggested replies.
Will it spam my leads?
No--follow-ups are rule-based with stop conditions and time windows you control.